Application Maintenance Services

ValueCoders has been helping clients for more than 20 years, keeping their applications secure, efficient, and up-to-date. Our support and maintenance services free up their IT team and allow them to focus on innovation while we handle their most troubling parts.

Application Maintenance Services We Offer

We use modern technology and best practices to build quality applications that help your business grow.

Application Support Services

Keep your business running smoothly with our complete support system. We help you:

  • Reduce downtime when problems occur
  • Solve persistent issues quickly
  • Improve overall system stability

Application Evolution

Keep your software up-to-date as markets change. We deliver:

  • Regular updates that matter
  • New features that customers want
  • Improvements that align with your goals

Application Security Management

Protect your software from cybersecurity attacks. Our team:

  • Finds security problems before they cause harm
  • Blocks attacks before they happen
  • Keeps your systems meeting industry standards

Application Performance Management

Make your applications run at their best. We focus on:

  • Watching how systems perform
  • Fixing slowdowns before users notice
  • Creating better experiences for everyone

Application Compliance Management

Meet all necessary regulations without stress. We ensure:

  • Your applications follow the required rules
  • You avoid costly penalties
  • Your business stays legally protected

CI/CD and DevOps Implementation

Release software faster and with fewer problems. We help:

  • Streamline your development process
  • Reduce errors in new releases
  • Enable continuous improvement

Cloud Migration

Move your applications to the cloud safely. Our services:

  • Handle the entire transition process
  • Minimize business disruption
  • Improve flexibility and cut costs

Cloud Resource Management

Get the most from your cloud expenditure. We work to:

  • Optimize your resource usage
  • Lower monthly cloud bills
  • Match resources to actual needs

IT Infrastructure Services

Build a strong foundation for all your technology. We handle:

  • Regular server maintenance
  • Network performance improvements
  • Creating systems that grow with you

Stay Ahead with Seamless Updates

Keep your applications updated with the latest features and enhancements, without any disruption.

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Why Choose ValueCoders for Application Maintenance Services?

ValueCoders, with years of expertise, aims to steer businesses toward digital excellence by offering cutting-edge custom solutions. Therefore, we are a leading choice for global clientele wanting to take their business to the next height of digital transformation.

We cater to various organizations, including startups, enterprises, product companies, digital agencies, SMEs, and governments, addressing their diverse technology needs through our tailored application maintenance solutions.

  • India's Top 1% Software Talent
  • Trusted by Startups to Fortune 500
  • Idea to Deployment, We Handle All
  • Time-Zone Friendly: Global Presence
  • Top-tier Data Security Protocols
  • On-time Delivery, No Surprises
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Awards & Certifications -
Valuecoders
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From startups to big enterprises, development

Valuecoders

From startups to big enterprises, development

Valuecoders

From startups to big enterprises, development

Valuecoders

From startups to big enterprises, development

Valuecoders

From startups to big enterprises, development

Valuecoders

From startups to big enterprises, development

Valuecoders

From startups to big enterprises, development

Future-Proof Your Applications

Prepare for tomorrow’s challenges with comprehensive maintenance that ensures long-term stability and growth.

675+ Full-time Staff projects executed successfully
20+ Years Experience Years Of Experience in this field
2500+ Satisfied
Customers
Total No. of Satisfied Customers

Applications We Maintain and Support

We keep all types of applications running smoothly. Our support covers any platform or technology your business uses.

Web Apps

Keep your websites and web applications working perfectly. We help:

  • Prevent downtime and service interruptions
  • Protect against online threats
  • Update features to match changing needs

Cloud Apps & SaaS

Maintain reliable cloud software that grows with you. Our team:

  • Watches for problems before they affect users
  • Keep your software updated
  • Makes sure you only pay for what you need

Database Apps

Make your database systems work faster and more reliably. We focus on:

  • Tuning performance for quicker responses
  • Securing your valuable data
  • Upgrading systems with minimal disruption

Mobile Apps

Keep your mobile applications running smoothly on all devices. We ensure:

  • Your app works on the latest phones and tablets
  • Users enjoy a smooth, bug-free experience
  • Security stays strong against mobile threats

AR/VR Apps

Maintain cutting-edge augmented and virtual reality applications. We provide:

  • Technical updates for the latest hardware
  • Improve performance for immersive experiences
  • Ongoing enhancements to visual quality

Desktop Apps

Ensure your computer software remains stable and efficient. We deliver:

  • Regular updates that prevent problems
  • Security patches that protect your systems
  • Performance improvements that save time

Accelerate Deployment with DevOps

Speed up your software delivery cycles and improve efficiency through mature DevOps practices.

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Technologies We Use for Application Maintenance

At ValueCoders, we take pride in our application and web maintenance team, comprising experts proficient in various technologies, including TestTrack, Rally, Jira, and more. Our specialists possess relevant expertise in the following core technologies:

Logging, Monitoring & Alerting Tools

  • Elasticsearch
  • Logstash
  • Kibana
  • Splunk
  • Graphite
  • Grafana
  • Collectd
  • AWS X-Ray
  • AWS CloudWatch
  • Azure Monitor
  • Azure App Insights

Web Application Testing Tools

  • Selenium
  • Protractor
  • Ranorex
  • TestComplete
  • XCTest
  • SoapUI
  • Apache JMeter
  • Postman
  • REST-assured
  • Microsoft Visual Studio
  • LoadRunner
  • Silk Performer
  • RestSharp

Back-end & Front-end Programming Languages

  • Microsoft .NET
  • Java
  • Python
  • Node.js
  • PHP
  • Golang
  • HTML5
  • CSS
  • JavaScript
  • Angular JS
  • React JS
  • MeteorJS
  • Vue.js
  • Next.js
  • Ember.js

DevOps Containerization & Automation

  • Docker
  • Kubernetes
  • Red Hat OpenShift
  • Apache Mesos
  • Ansible
  • Puppet
  • Chef
  • Saltstack
  • HashiCorp Terraform
  • HashiCorp Packer

DevOps Monitoring & CI/CD Tools

  • AWS Developer Tools
  • Azure DevOps
  • Google Developer Tools
  • GitLab CI/CD
  • Jenkins
  • TeamCity
  • Zabbix
  • Nagios
  • Elasticsearch
  • Prometheus
  • Grafana
  • Datadog

Mobile & Cloud

  • iOS
  • Android
  • Xamarin
  • Apache Cordova
  • Progressive Web Apps
  • React Native
  • Flutter
  • Ionic
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • DigitalOcean
  • Rackspace Technology

Remote Collaboration & Ticketing Systems

  • VPN
  • RPD
  • TeamViewer
  • Microsoft Teams
  • Skype
  • Zoom
  • GoToMeeting
  • ServiceNow
  • Jira
  • Redmine
  • OTRS

App Planning & Issue Management

  • ScrumDesk
  • Confluence
  • PERT
  • Jira
  • Redmine
  • Bugzilla
  • ActiveCollab
  • TestLink
Industries

Cutting-edge software for healthcare, improving patient care and processes.

Innovative software for travel and tourism, enhancing bookings & engagement.

Secure software for banking and finance, ensuring trust and stability.

Robust & scalable applications for logistics and transport business.

Scalable B2B and B2C solutions to take your business to the next level.

Engagement-focused software, enhancing content delivery.

Custom eLearning solutions to meet the changing industry needs.

Next-gen FinTech software, revolutionizing financial services.

Advanced software for optimizing production and supply chain.

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Choose From Our Hiring Models

With us, you can choose from multiple hiring models that best suit your needs

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Dedicated Team

(also known as product engineering teams)

It is an expert autonomous team comprising of different roles (e.g. project manager, software engineers, QA engineers, and other roles) capable of delivering technology solutions rapidly and efficiently. The roles are defined for each specific project and management is conducted jointly by a Scrum Master and the client's product owner.

  • Agile processes
  • Transparent pricing
  • Monthly billing
  • Maximum flexibility
  • Suitable for startups, MVPs and software/product companies
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Team Augmentation

(also known as team extension or staff augmentation)

Suitable for every scale of business and project, team augmentation helps add required talent to you team to fill the talent gap. The augmented team members work as part of your local or distributed team, attending your regular daily meetings and reporting directly to your managers. This helps businesses scale immediately and on-demand.

  • Scale on-demand
  • Quick & cost-effective
  • Monthly billing
  • Avoid hiring hassles
  • Transparent pricing
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Project Based

(best suited for small-mid scale projects)
Fixed Price Model:

When project specifications, scope, deliverables and acceptance criteria are clearly defined, we can evaluate and offer a fixed quote for the project. This is mostly suitable for small-mid scale projects with well documented specifications.

Time & Material Model:

Suitable for projects that have undefined or dynamic scope requirements or complicated business requirements due to which the cost estimation is not possible. Therefore, developers can be hired per their time.

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User Guide to Application Maintenance & Support

Introduction: Why Application Maintenance & Support Matters

software maintenance

Technology powers modern businesses. Apps and systems keep everything running. But what happens when they break down? Your business suffers.
Downtime costs money. Security gaps invite attacks. Slow performance frustrates users. Your reputation takes a hit.
This is why Application Maintenance and Support (AMS) matters so much. It keeps your software working properly and protects your business from disruptions. Every company needs it, regardless of size. With AMS, you can resolve issues promptly and get regular updates, performance monitoring, and enhancements that align with evolving business requirements.

What is Application Maintenance and Support?

AMS is taking care of your software over time. It includes watching for problems, fixing issues, and making improvements.

It covers many activities:

  • Fixing bugs
  • Patching security holes
  • Adding new features
  • Keeping systems stable

Smart businesses don’t wait for crashes. They prevent problems before they happen.

Proper maintenance means your operations continue without interruption. It means your systems stay reliable when you need them most.

Defining Application Maintenance vs. Support

Software maintenance

Many people use “maintenance” and “support” interchangeably, but they have different roles:

Application Maintenance

This is planned, preventive care for your software:

  • Regular updates to keep everything running smoothly
  • Security patches to protect against new threats
  • Performance improvements to make systems faster
  • New features that add value over time

Application Support

This is your emergency response team:

  • Solves problems when they happen
  • Helps users who are stuck or confused
  • Fixes unexpected crashes quickly
  • Addresses performance issues in real-time

Why It’s Critical for Enterprise Success

Ignoring application maintenance can lead to costly business mistakes. A single software failure can result in lost revenue, frustrated customers, and reputational damage.

Here’s why Application Maintenance & Support is vital for enterprises:

  • Minimizes downtime
  • Enhances security
  • Improves performance
  • Supports business growth
  • Reduces long-term costs

The Business Impact of Poor Application Maintenance

Neglecting your applications costs money. The risks touch every part of your business.

1. Revenue Loss Due to Downtime

  • 98% of organizations lose over $100,000 for each hour of downtime
  • Some enterprises lose up to $1 million every hour systems are down
  • Customers can’t complete transactions, employees can’t work, and trust erodes

2. Security Vulnerabilities & Data Breaches

  • The average data breach now costs $5.17 million (IBM’s 2024 Report)
  • This represents a 10% increase from last year alone
  • One breach can damage your reputation for years

3. Customer Dissatisfaction & Churn

  • 53% of users leave if an app takes more than 3 seconds to load
  • Frustrated customers rarely return
  • Bad reviews spread quickly online

4. Rising Maintenance Costs Over Time

  • Emergency IT repairs cost 50% more than planned maintenance
  • Problems compound and become harder to fix
  • Technical debt accumulates, making future updates more difficult

Types of Application Maintenance Services

Application maintenance isn’t just about fixing bugs. It involves proactive measures to enhance stability, security, and performance.

1. Fixing Bugs & Issues

We solve problems quickly:

  • Find and fix errors before they affect users
  • Address crashes and performance issues promptly
  • Keep your systems reliable day after day

2. Proactive Monitoring

We spot trouble before it happens:

  • AI-powered tools watch your systems 24/7
  • Early detection prevents data loss and outages
  • Save money by solving small issues before they grow

3. Scaling & Upgrading for Growth

We help your software grow with your business:

  • Adapt applications to new business needs
  • Ensure compatibility with new technologies
  • Avoid expensive rebuilds when you expand

4. Enhancements & UX Improvements

We keep your software modern and competitive:

  • Add features users actually want
  • Improve interfaces for better user experiences
  • Optimize performance for speed and reliability

Key Benefits of Application Maintenance & Support

Application maintenance and support keep your software functional, secure, and aligned with evolving business needs. Without regular updates, applications can become inefficient, vulnerable, and costly to fix. Here’s why ongoing maintenance is essential:

1. Cost Savings vs. Emergency Fixes

  • Prevents minor issues from turning into major failures.
  • Reduces unexpected downtime and expensive emergency repairs.
  • Lowers long-term maintenance costs and ensures business continuity.

2. Increased Security & Compliance

  • Protects against cyber threats and security vulnerabilities.
  • Ensures compliance with industry regulations and data protection laws.
  • Keeps systems updated with the latest security patches.

3. Performance Optimization

  • Improves application speed, responsiveness, and stability.
  • Reduces system crashes, lags, and performance bottlenecks.
  • Enhances user experience and operational efficiency.

4. Future-Proofing Your Application

  • Keeps the software compatible with new technologies and integrations.
  • Supports scalability to handle growing business needs.
  • Reduces the risk of expensive system overhauls in the future.

How to Build an Effective Application Maintenance Strategy

A well-planned application maintenance strategy ensures your software remains secure, efficient, and adaptable to business needs. Following are the five simple steps to establish a structured maintenance approach.

Step 1: Assess Your Current Maintenance Needs

Before you start, you need to understand your application’s current state. This helps identify weak points, areas for improvement, and the type of maintenance required.

  • Evaluate application performance
  • Identify recurring issue
  • Analyze user feedback
  • Check system dependencies

Step 2: Define KPIs & SLAs for Performance Monitoring

Setting clear Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) helps measure application health and ensure timely issue resolution.

Key KPIs to Track:
System Uptime (%) – Ensures availability and minimal downtime.
Response Time (ms) – Measures application speed and performance.
Error Rate (%) – Tracks how often users experience issues.

SLAs Define:
Response time for bug fixes
Security updates schedule
Support availability

Step 3: Choose Between In-House vs. Outsourcing Maintenance

You need to decide who will manage your application maintenance: an internal team or an external service provider.

In-House Maintenance:
Full control over updates and security.
Best for businesses with a dedicated IT team.
Higher costs due to salaries, training, and infrastructure.

Outsourcing Maintenance:
Reduces operational costs while ensuring expert support.
Provides 24/7 monitoring and faster response times.
Access to specialized skills and the latest technology.

Step 4: Implement Proactive Monitoring & Automation

Rather than waiting for issues to arise, proactive monitoring and automation help detect and prevent failures before they impact users.

  • Real-time system monitoring
  • Automated security updates
  • Performance optimization tools

Step 5: Establish a Response Plan for Downtime & Security Threats

Even with maintenance, unexpected failures can still happen. A response plan ensures your business can quickly recover from system crashes, security breaches, or other critical issues.

  • Define emergency response protocols
  • Create a data backup strategy
  • Implement disaster recovery plans
  • Run security drills

Choosing the Right Application Maintenance Services Company

Finding the right support partner matters. Not all companies offer the same value.

  • Look at their expertise first. Do they know your technology stack? Have they worked with similar businesses?
  • Service level agreements (SLAs) tell you what to expect. Response times matter when systems go down. Recovery guarantees protect your business.
  • Cost structures vary widely. Some charge by the hour. Others offer fixed monthly fees. The cheapest option isn’t always best.
  • Industry knowledge makes a difference. A partner who understands your business can solve problems faster.
  • In-house teams give you control but cost more. Outsourcing saves money but requires trust. Compare the total cost and return on investment.
  • Use a checklist when choosing. Check references. Ask about their tools. Evaluate their communication style.

Common Challenges in Application Maintenance & Their Solutions

Application Support
1. Unexpected Downtime & Performance Issues

Downtime hurts business. Good maintenance prevents most outages. Quick response teams handle the rest.

2. Managing Legacy Applications vs. Modernization

Legacy applications create headaches. They’re expensive to maintain. Modernization costs money upfront but saves in the long run.

3. Managing Legacy Applications vs. Modernization

Security threats never stop. Regular updates close vulnerabilities. Monitoring catches suspicious activity early.

4. Security Vulnerabilities & Data Breaches

Growing businesses need scalable applications. The right architecture allows expansion without disruption. Cloud solutions offer flexibility.

5. Scaling Applications Without Disruptions

Balancing costs against improvements is tricky. Preventive maintenance saves money over time. Strategic upgrades keep you competitive.

6. Balancing Cost vs. Continuous Improvement

Small issues can become big problems. Catching them early costs less. Regular health checks identify potential failures.

FAQs Related To Software Application Maintenance

Here are answers to some questions our clients frequently have in their minds.

Q. Why should I choose ValueCoders as my software application support and maintenance company?

Ans. ValueCoders provides comprehensive software application support and maintenance services, ensuring that your software runs smoothly without any glitches. We offer cost-effective and timely solutions, minimizing downtime and maximizing productivity. Our skilled developers provide 24/7 support to ensure your software is up and running.

Q. What project management approaches do you follow?

Ans. We offer software application support and maintenance services while following agile project management approaches, including Scrum and Kanban, to ensure seamless project execution, timely delivery, and maximum client satisfaction. We use collaborative tools and techniques to keep clients informed throughout the project lifecycle.

Q. How much does app maintenance cost at ValueCoders?

Ans. The cost of software application development and maintenance services at ValueCoders depends on various factors, such as the project’s complexity, the type of maintenance required, and the time required to complete the project. We offer a transparent pricing model and provide a free consultation to determine the project’s estimated cost.

Q. What specific software versions and platforms do your maintenance services cover?

Ans. We support a wide range of software versions and platforms, including web, mobile, desktop, cloud, and SaaS applications. Our maintenance services cover legacy systems, current versions, and the latest technologies, ensuring compatibility and smooth performance across various environments.

Q. What types of mobile app maintenance services do you offer?

Ans. We at ValueCoders provide a wide range of software and application maintenance services, including bug fixing, performance optimization, feature enhancements, and security updates. Our team of skilled developers specializes in providing customized solutions tailored to meet clients’ specific requirements.

Q. What communication channels are available for support requests?

Ans. You can reach us for support through multiple channels, including email, phone, and live chat. Our dedicated team ensures swift and effective responses, allowing you to choose the most convenient communication method for your needs.

Q. What typical process do you follow when you start with a new client?

Ans. When starting with a new client, we follow a typical process of application support services that includes understanding the client’s requirements, analyzing the existing software, developing a tailored solution, providing regular updates and progress reports, and ensuring maximum client satisfaction.

Q. What are your support hours?

Ans. We provide round-the-clock support to ensure accessibility and responsiveness. Our team is available 24/7, ensuring that your applications are monitored and issues are addressed promptly, minimizing disruptions to your business operations.

What Our Clients Have to Say About Us

We are grateful for our clients’ trust in us, and we take great pride in delivering quality solutions that exceed their expectations. Here is what some of them have to say about us:

The Project managers took a lot of time to understand our project before coming up with a contract or what they thought we needed. I had the reassurance from the start that the project managers knew what type of project I wanted and what my needs were. That is reassuring, and that's why we chose ValueCoders.

James Kelly
Co-founder, Miracle Choice

The team at ValueCoder has provided us with exceptional services in creating this one-of-a-kind portal, and it has been a fantastic experience. I was particularly impressed by how efficiently and quickly the team always came up with creative solutions to provide us with all the functionalities within the portal we had requested.

Judith Mueller
Executive Director, Mueller Health Foundation

ValueCoders had great technical expertise, both in front-end and back-end development. Other project management was well organized. Account management was friendly and always available. I would give ValueCoders ten out of ten!

Kris Bruynson
Director, Storloft

Huge thank you to ValueCoders; they have been a massive help in enabling us to start developing our project within a few weeks, so it's been great! There have been two small bumps in the road, but overall, It's been a fantastic service. I have already recommended it to one of my friends.

Mohammed Mirza
Director, LOCALMASTERCHEFS LTD
Testimonials

James Kelly

Co-founder, Miracle Choice

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Judith Mueller

Executive Director

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Kris Bruynson

Director

Testimonials

Mohammed Mirza

Director

Trusted by Startups and Fortune 500 companies

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20+ years of experience

We can handle projects of all complexities.

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2500+ satisfied customers

Startups to Fortune 500, we have worked with all.

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675+ in-house team

Top 1% industry talent to ensure your digital success.

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